Terms of service
KOLEANA TERMS OF SERVICE
Last Updated: 03/11/2025
Welcome to Koleana! By accessing or using our website ([www.koleana.com](http://www.koleana.com)) or purchasing our products, you agree to comply with these Terms of Service. Please read them carefully.
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1. ACCEPTANCE OF TERMS
By placing an order or using our website, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and agree to be bound by these Terms. If you disagree, do not use our services.
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2. ORDERING & PAYMENT
- Product Availability: All t-shirts are subject to stock availability. We reserve the right to cancel orders for out-of-stock items.
- Pricing: Prices are listed in USD and exclude taxes/shipping unless stated. We may update prices at any time.
- Payment: We accept major credit/debit cards and secure payment gateways (e.g., Stripe, PayPal). You authorize us to charge your payment method for purchases.
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3. SHIPPING & DELIVERY
- Processing: Orders are processed within 1–2 business days (excluding weekends/holidays).
- Shipping Risks: Risk of loss/damage transfers to you upon delivery. We are not liable for carrier delays, lost packages, or customs fees (for international orders).
- International Orders: You are responsible for duties, taxes, or import fees. Check your local regulations before ordering.
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4. RETURNS & REFUNDS
- Eligibility: Returns must follow our [Return Policy]() (e.g., unworn, unwashed, original packaging within 30 days).
- Refunds: Refunds are issued to the original payment method within 5–10 business days after we receive and approve your return.
- Exchanges: Size exchanges are subject to availability. Contact [customercare@koleana.com](mailto:customercare@koleana.com) for assistance.
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5. INTELLECTUAL PROPERTY
- Ownership: All content on our website (logos, designs, text, images) is owned by Koleana and protected by copyright laws.
- Use Restrictions: You may not reproduce, modify, or exploit our intellectual property without written permission.
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6. USER CONDUCT
- Prohibited Actions: You agree not to:
- Use our site for illegal purposes.
- Submit false information or interfere with site functionality.
- Attempt to access others’ accounts or data.
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7. DISCLAIMERS & LIMITATION OF LIABILITY
- Products: We strive for accuracy in product descriptions, colors, and images, but variations may occur due to screen settings.
- Website Use: Our site is provided “as is.” We do not guarantee uninterrupted or error-free service.
- Liability Cap: Koleana is not liable for indirect, incidental, or consequential damages arising from product use or site access.
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8. DISPUTE RESOLUTION
- Governing Law: These Terms are governed by the laws of [Insert State/Country, e.g., California, USA].
- Arbitration: Any disputes will be resolved through binding arbitration, not litigation.
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9. CHANGES TO TERMS
We may update these Terms at any time. Continued use of our site after changes constitutes acceptance. Check the “Last Updated” date for revisions.
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10. CONTACT US
For questions about these Terms, email [customercare@koleana.com](mailto:customercare@koleana.com).
