Privacy policy

Privacy Policy

Effective Date: 03/11/2025

At Koleana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our website, you agree to the terms outlined in this policy.

 

 

1. Information We Collect

Personal Information You Provide:
 When you make a purchase or sign up for our newsletter, we may collect personal data such as your name, email address, postal address, phone number, and payment information. This information is used to process your orders, manage your account, and communicate with you about our products.

Automatically Collected Information:
 When you visit our website, we may automatically collect certain technical data through cookies and other tracking technologies. This includes your IP address, browser type, operating system, and browsing behavior. This information helps us improve our website functionality and enhance your shopping experience.

 

 

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, handle payments, and manage shipping.

  • Customer Support: To respond to your inquiries, provide support, and improve our services.

  • Marketing and Communications: To send you updates, special offers, and newsletters. You can opt-out at any time.

  • Website Improvement: To analyze user behavior and enhance the overall user experience on our site.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

 

 

3. Sharing Your Information

We respect your privacy and do not sell your personal data. However, we may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting, and marketing. These partners are contractually obligated to protect your information.

  • Legal Requirements: When required by law or in good faith to protect the rights, property, or safety of Koleana, our users, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

 

 

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enhance your browsing experience.

  • Understand how you interact with our website.

  • Provide personalized content and targeted advertising.

Most web browsers allow you to control or refuse cookies. However, please note that disabling cookies may affect your ability to use some features of our website.

 

 

5. Data Security

Koleana takes reasonable measures to safeguard your personal information. We implement administrative, technical, and physical security measures to help protect your data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

 

 

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request the deletion of your personal data.

  • Object to or restrict the processing of your information.

  • Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the contact details provided below.

 

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will take steps to delete or anonymize it.

 

 

8. International Data Transfers

Koleana may process your information on servers located in different countries. By using our website, you consent to the transfer of your information to countries outside of your country of residence. We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

 

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without parental consent, please contact us immediately.

 

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your information.

 

 

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our customer care team at:

customercare@koleana.com